As the member, your registered dependent(s) are listed under your account. However, due to HIPAA privacy rules, you or any of your family members are not able to view online claims information for your spouse or any dependent(s) over age 16 without their consent.
The Claims Access Authorization option on the home screen allows the member to grant (or deny) access to other family members to see their health care claims or eligibility.
To use the Claims Access Authorization, your spouse and each dependent age 16 or over on the plan MUST FIRST create their own member account. Once this is completed, the member and the spouse can use the Claims Access Authorization feature to request access to your dependents’ accounts to view claims.
By default, all members can see their own information and any dependent under 16. A member’s spouse can see their own information and any dependent under age 16. Dependents can only see their own information. You can see your covered dependents’ information unless we have been contacted and asked not to share their information.
