PAI empowers healthcare providers with responsive support, intuitive technology, and a commitment to seamless collaboration.
We recognize that health care providers are essential partners in delivering high‑quality care to our members. Our experienced team understands the needs of your practice, and our online tools are designed to give you fast, secure access to the information required to support patient care effectively.
We’re committed to service excellence and providing a smooth, reliable experience as you navigate our systems.
My Benefits Manager
My Benefits Manager is PAI’s secure, user-friendly portal and mobile app designed to give members complete control of their benefits—anytime, anywhere.
Pharmacy Support for Providers
Streamlined resources and OptumRx-powered tools designed to reduce administrative burden and help you deliver accessible, affordable medication management.
PAI equips healthcare providers with robust pharmacy benefit resources that streamline prescribing and enhance clinical decision‑making. Through our partnership with OptumRx, providers gain access to real‑time drug cost estimators, broad network pharmacy locators, and up‑to‑date formularies that help ensure members receive clinically appropriate and cost‑effective medications. Our pharmacy tools support accurate benefit verification, reduce administrative friction, and promote compliance with preventive care requirements under the ACA—including $0 cost‑share medications.
Trusted Network Partners
We collaborate with some of the most respected names in the industry to deliver unmatched value and comprehensive solutions for our clients and members.
Provider Information
Refund Requests and Payments
Please forward your refund repayments to:
Planned Administrators, Inc.
ATTN: Refund Analyst
P.O. Box 6927
Columbia, SC 29260
Provider’s Refund Request Right of Appeal
If you receive a request for refund, you have the right to an appeal, if you do so within 30 days of the refund request. PAI will not require that you repay the refund until PAI has concluded its review.
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