PAI eForm FAQs
When can employees use the eForm to enroll for benefits?
Employees can enroll via the eForm during the annual open enrollment or within 30 days of their hire date.
What is the processing time after enrollments are submitted through the eForm?
Enrollments download into the PAI eligibility system as soon as the employee clicks the submit button and receives their confirmation number. A confirmation email and a copy of the benefit enrollment guide are also sent.
When will the benefits be effective after submitting the eForm?
Coverage is effective the Monday following the first payroll deduction. For example, if the first deduction is 1/31/2025, coverage begins on 2/3/2025.
Where can employees review the benefits prior to enrolling?
A benefit guide is available on the eForm for review before making selections.
Are there any required fields on the eForm?
Yes, required fields are marked with a red asterisk (*). If left blank, an error message will prompt the user to complete them before submission.
Can employees enroll without a Social Security Number (SSN)?
No, an SSN is required to enroll. If dependents' SSNs are unavailable at the time of enrollment, the eForm will still process. Employees can later contact Customer Support to update dependent records.
How will I know when employees completed their enrollment via the eForm?
PAI provides a weekly eForm report listing employees who completed enrollment. It is posted every Friday in the Weekly eForm Report subfolder on your group’s PAI FTP site.
Who should employees contact with questions about the eForm or benefits?
Employees can contact the PAI Customer Support Center at 1-866-798-0803. Representatives are available Monday – Friday from 8:30 a.m. to 8 p.m. ET.